Get In Touch We have a strong customer service policy.If you need assistance or have any questions about your order, you can contact us via email at customerservice@elevatify.shop. We will respond or call you back within 24. Instagram DM info@elevatify.shopcustomerservice@elevatity.shop 322 John Albert Erndt St FinalUrb Industrial Bechara Suite 201BSan Juan, PR 00920 Contact Form Frequently Asked Question! Are return accepted? We are so convinced of our Oils Quality that we will refund all your money if you decide to return the order for any reason within 14 days. Order processing time One you place your order it can take up to 2 days for us to ship your order. Item in backorder can take up to 10 days.